Delivery

1. Goods that are available for sale are dispatched within 3–5 working days.

2. In Lithuania, delivery is carried out via Lithuanian Post, Omniva, or LP Express parcel lockers. If another delivery method is desired, please contact the Seller by email at viju.jewelry@gmail.com.

3. Goods are delivered to European Union countries via Lithianian Post as priority registered mail.

4. Delivery of goods to other countries outside the European Union is carried out via Lithuanian Post as priority registered mail. The Seller is not responsible for customs duties, VAT, or any other tax obligations regulated in the recipient’s country. These costs shall be paid by the Buyer.

5. The Buyer undertakes to collect or accept the goods personally. If the Buyer is unable to do so, they must appoint another person to collect the goods on their behalf. In such a case, the name, surname, and telephone number of the person collecting the goods must be indicated in the “Payer’s comment” field.

6. When choosing postal delivery services during the order process, the Buyer undertakes to provide the exact delivery address for the Goods. Orders are delivered throughout the territory of Lithuania. The exact delivery price is calculated after selecting the delivery service. The Seller is not responsible for whether the goods are delivered to the Buyer’s home address or to a post office. The Buyer undertakes to be responsible for collecting the goods.

7. When choosing delivery to a parcel locker, the Buyer is responsible for selecting a parcel locker convenient to them. The Seller is not responsible for delays that occur through no fault of the Seller, but will always act in good faith to help resolve the situation. The Seller is not responsible for goods that are not collected.

8. Delivery is considered completed when the goods are delivered to the address or parcel locker indicated by the Buyer, regardless of whether the Goods are actually accepted by the Buyer personally or by any other person indicated by the Buyer. Ownership of the Goods passes to the Buyer from the moment the goods are delivered to the Buyer.

9. If the Goods are not delivered on the planned delivery day, the Buyer must inform the Seller.

10. If the Buyer unjustifiably refuses to accept the ordered goods or part of them at the time of delivery, the Buyer must cover the actual costs incurred by the Seller in relation to the agreement and/or delivery costs.

11. When accepting the goods, the Buyer or their representative must check whether the packaging of the goods is damaged. If the packaging is damaged in a way that may affect the quality of the goods, the Buyer has the right to refuse to accept the goods and/or request that the Seller replace them with goods of proper quality.

12. When goods are delivered by courier [if agreed], the Buyer must check the condition of the parcel at the time of delivery. If damage to the parcel packaging is identified, the representative of the courier service provider, together with the Buyer or the Buyer’s representative, shall complete a special parcel inspection report indicating the damage found.

13. If the Buyer or their representative accepts the parcel and signs the courier service provider’s data collection device or paper delivery confirmation without comments, it shall be considered that the Goods were delivered in undamaged packaging and that the additional services indicated in the data collection device or paper delivery confirmation were properly performed.

14. If the Seller is unable to deliver the goods ordered by the Buyer, the Seller shall offer the Buyer an equivalent item or a later delivery date. If the Buyer does not wish to receive an equivalent item, the Seller shall refund the Buyer within 5 working days.