General rules

Welcome to Viju Jewelry!

These terms and conditions set forth the rules and provisions governing the use of the Viju Jewelry website, located at https://viju.lt.

By accessing this website, you are deemed to have agreed to these terms and conditions. If you do not agree to all of the terms and conditions set forth on this page, please do not use the Viju website.

1. GENERAL PROVISIONS

1.1. These online purchase and sale rules, hereinafter referred to as the “Rules”, establish the main rights and obligations of the Seller Viju Jewelry and the Buyer, whether a natural or legal person, purchasing goods in the online store viju.lt, as well as the procedure for delivery and return of goods, the liability of the parties, and other conditions related to the purchase of goods.

1.2. The Buyer is a natural or legal person who, under the laws of the Republic of Lithuania, has the right to enter into transactions in their own name, as well as duly authorised representatives of such persons. By confirming these Rules, the Buyer confirms that they have the right to purchase Goods in this online store.

1.3. The Buyer must familiarise themselves with the Rules before starting to use the services of this Online Store and must confirm their agreement with them each time an order is placed. The Seller assumes no risk or liability and is unconditionally released from it if the Buyer has not familiarised themselves with the Rules, although they were given the opportunity to do so.

1.4. These Rules, together with the order confirmed by the Buyer, become a purchase and sale agreement concluded between the Buyer and the Seller, which is a legally binding document for both parties. The agreement is considered concluded when the Buyer forms an order for goods in the Online Store, confirms it after familiarising themselves with the Rules, and receives confirmation from the Seller by email that the Buyer’s order has been accepted.

1.5. Under this purchase and sale agreement, the Seller undertakes to transfer ownership of the goods to the Buyer, and the Buyer undertakes to accept the goods and pay the set price for them.

1.6. The Seller has the right to amend, correct, or supplement the Rules at any time, taking into account the requirements established by legal acts. The provisions of the Rules valid at the time the order was placed shall apply to the Buyer’s order.

1.7. If the Buyer does not agree with the new version of the Rules, or with any additions and amendments to them, they have the right to refuse them, provided that they will lose the right to use the services of the online store.

2. GOODS

2.1. The goods sold in the online store are new, except in cases where it is clearly stated otherwise. Product prices are provided in euros, including VAT. The delivery price is calculated during the order formation process and is indicated as a separate line item.

2.2. The Seller undertakes to sell goods that meet the requirements established by the legal acts of the Republic of Lithuania. The goods are sold in good quality, suitable for use according to their intended purpose, complete, properly packaged, and labelled.

2.3. The Seller makes every effort to ensure that product specifications, photographs, and other related information in the Online Store are presented as accurately as possible; however, the Seller does not guarantee that the colour, form, or quality of the goods will meet the Buyer’s expectations.

2.4. The Seller has the right to change information at any time without prior notice.

2.5. All Goods presented in the online store are available on EXW terms, unless clearly stated otherwise.

2.6. In the event that the ordered Goods are no longer available and cannot be ordered, the Buyer shall be informed immediately by email or other means, and the fulfilment of the order for such Goods shall be discontinued.

2.7. Before using the goods, the Buyer must read their instructions for use and use the goods only in accordance with the procedure and conditions specified in the instructions, as well as in compliance with other safety requirements.

2.8. If the Buyer requires goods with additional accessories, modified characteristics, or wishes to receive additional services, each case shall be discussed separately with the Seller.

3. PRIVACY POLICY

3.1. In order to use the online store, the Buyer must provide the data necessary for the proper fulfilment of the order. A legal entity must provide the company/legal entity name, registration code and/or VAT payer code, telephone number, email address, delivery address, and, if necessary, the recipient’s name and surname. A Buyer who is a natural person must provide their personal data: name, surname, telephone number, email address, and delivery address. The Buyer may provide this information each time an order is placed, or once by registering in the online store.

3.2. The protection of the personal data of a Buyer who is a natural person is governed by the Law on Legal Protection of Personal Data of the Republic of Lithuania and other applicable legal acts.

3.3. By confirming these Rules during the order placement process, the Buyer agrees that the data provided by them may be processed in this online store for the purposes of the Seller’s business analysis and direct marketing. The Buyer also agrees that informational messages necessary for the fulfilment of the order may be sent to the email address and/or telephone number provided by the Buyer.

3.4. The Buyer’s personal data shall be used to identify the Buyer when carrying out the sale and delivery of goods, issuing accounting documents, refunding overpayments and/or money for goods returned by the Buyer, administering debts, and fulfilling other obligations arising from the purchase and sale agreement.

3.5. The personal data provided by the Buyer shall be used exclusively by the Seller and its partners with whom the Seller cooperates in administering the online store and delivering goods. The Seller undertakes not to disclose the Buyer’s personal data to third parties, except for the listed partners, or where required by the legal acts of the Republic of Lithuania.

3.6. Data provided when purchasing goods or registering, and necessary for the fulfilment of contractual obligations, shall be stored for the entire warranty period of the purchased goods. Data necessary for debt management shall be stored until the debt is recovered, but for no longer than 10 years. Data for direct marketing purposes shall be stored for 2 years after the Buyer’s last login to the online store system. When personal data is no longer necessary for the purposes of processing, or when the statutory document retention period expires, it shall be securely destroyed.

3.7. The Buyer undertakes to protect and not disclose their login details for the online store to anyone. If the Buyer loses their login details, they must immediately inform the Seller using the contact methods provided in the “Contacts” section. The Seller shall not be liable for the actions of third parties carried out using the Buyer’s login details before being informed of the situation, and shall consider that the actions in the online store were carried out by the Buyer.

3.8. The Buyer has the right to freely change the data provided in the registration form at any time. The Buyer’s registration data may be deleted by the Seller upon receiving the Buyer’s written request. If personal data changes, the Buyer must update it. The Buyer alone shall be responsible for any consequences caused by incorrect data provided by the Buyer.

4. FINAL PROVISIONS

4.1. If the Seller’s online store contains links to websites of other companies, institutions, organisations, or persons, the Seller shall not be responsible for their activities or for the information provided on those websites, and does not maintain or control such websites.

4.2. The Seller shall not be liable for any loss of profit, business losses, business interruption, or losses arising from a lost business opportunity suffered by the Buyer.

4.3. The Seller shall not be liable for the non-performance or delayed performance of the Agreement or any obligations under the Agreement if such non-performance or delay is caused by actions or events beyond the Seller’s control. If an event beyond the Seller’s control occurs and affects the proper fulfilment of the Seller’s obligations under the Agreement, the Seller must immediately inform the Buyer, and the performance of the Seller’s contractual obligations shall be suspended, while the deadline for fulfilling the obligations shall be extended for the duration of the events beyond the Seller’s control. If events beyond the Seller’s control affect the delivery of Goods to the Buyer, the Seller must agree on a new delivery date after the end of such events.

4.4. The Seller shall send all notices and otherwise contact the Buyer using the email address or telephone number provided in the Buyer’s registration form.

4.5. The Buyer shall send all notices and otherwise contact the Seller through the relevant section of the online store.

4.6. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania, and the law of the Republic of Lithuania shall apply to all matters arising from them.

4.7. In the event of damage, the party at fault shall compensate the other party for direct losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.

4.8. In the event of circumstances beyond the Seller’s control, including force majeure, and other important circumstances, the Seller may temporarily suspend or completely terminate the operation of the online store without prior notice to the Buyer.